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Marion County Class Specification BulletinPage of >>> 2.Initiates action to modify child support court orders and interstate proceedings to modify and enforce support obligations; refers cases to attorneys for review and initiation of contempt, financial disclosure exam, criminal nonsupport or other judicial actions. 3.Assists with law clerk training. 4.Assists with case preparation for court hearings or trials; prepares case history explanations; testifies at judicial and administrative hearings as to reasoning for conclusions and other relevant information. 5.Responds to case inquiries and resolves complaints; explains status of case and reasons for initiated actions; clarifies amounts subject to withholding and garnishments; clarifies amounts and calculation of arrearages. Investigates facts, applies facts to applicable law, processes, monitors for response, and follows-up with appropriate action. Communicates with other states via interstate computer network. 6.Manages division's information system; acts as system liaison to State and local agencies. Maintains system security; assigns and updates user codes. 7.Assists in developing short and long term information system planning; consults with department system users to define needs; researches and recommends purchase of software and hardware. 8.Trains system users on hardware and software; responds to and resolves user's problems. 9.Schedules and performs system maintenance; installs new equipment; coordinates repairs; assures maintenance agreements are current. Tracks program area problems; monitors system for efficiency and effectiveness. 10.Tests and debugs new software releases before installation; installs computer software upgrade and adjusts applications for user's specific needs; maintains and updates user documentation. 11.Writes report queries; generates reports; designs and drafts forms; creates spreadsheets and database macros. 12.Performs system file maintenance; updates records, backs-up files, transfers files between computer systems, and archives files. MINIMUM REQUIREMENTS: EXPERIENCE AND TRAINING 1.Two (2) years experience in computer applications; AND Three (3) years of increasingly responsible paralegal, collections or case management experience; OR 2.Any satisfactory equivalent combination of education, training and/or experience relevant to the position. KNOWLEDGE, SKILLS AND ABILITIES Working Knowledge of: computer hardware and features of operating systems; automated system security methods and procedures; training system practices and procedures; data integrity control; Federal and State statutes, regulations, rules, policies, and processes regarding support and enforcement; interview and negotiation techniques; arithmetic; collection techniques; legal processes and procedures. Skill in: Providing technical assistance or training others in the use of computer hardware and software; resolving user problems. Ability to: organize and write work site instructions and procedures; code, test, debug, maintain and install computer applications and modify applications according to work site requirements; effectively communicate in both oral and written form; effectively represent the agency in administrative hearings and to present testimony at administrative and judicial proceedings; interview and negotiate with people from various socioeconomic backgrounds who may be uncooperative and/or hostile; obtain facts and initiate appropriate administrative or judicial legal actions to modify child support; resolve discrepancies and provide case information; exercise judgment and discretion in applying rules and policies; read legal documents; collect and organize data; perform arithmetic calculations to computer payments of arrearages and determine total assets; establish and maintain effective, cooperative, and professional working relationships with the public, attorneys, other agencies and co-workers. https://agency.governmentjobs.com/marion/default.cfm?action=specbulletin&ClassSpecID=...8/4/2020