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(b) Reporting Format: CONTRACTOR is responsible for properly maintaining separate records and <br />summaries for this senrice as deemed necessary by the DISTRICT. The foilowing are the types of <br />information which the DISTRICT requires CONTRACTOR to maintain: <br />1. Annual Federal Transit Administration (FTA) National Transit Database (formerly Section 15) <br />Report: The CONTRACTOR will be responsible for supplying to the DISTRICT, in a timely <br />fashion, any inforrnation required to cor~plete this required report. <br />2. Tumdown(s) - CONTRACTOR is required to record daily tum-downs of eligible trip requests at all <br />times. DISTRICT may require CONTRACTOR to forward this trip tumdown/denial recording at <br />anytime. <br />3. Fare revenue shortaqes - Contractor is required to attach fare shortaqe explanations to the <br />Monthlv CherrvLift Reimbursement Request The District mav repuire CONTRACTOR to provide a <br />written action ~,fan to correct fare recorded fare shortages <br />3.4 Application Solicitation <br />CONTRACTOR is required to distribute eligibility applications for program participant registration. <br />DISTRICT will approve contents contained in program application. <br />3.5 Identification Cards for Program Participants <br />CONTRACTOR drivers are required to inspect the eligibility (identification) cards of all program <br />participants prior to each trip. <br />3.6 Ineligible Program Participants <br />If a driver observes or suspects that a program participant does not meet the DISTRICTs eligibility <br />criteria, CONTRACTOR must report the program participant along with all supporting findings to the <br />DISTRICT. <br />3.7 Display of Driver I.D. <br />CONTRACTOR shall ensure that drivers prominently display a photo identification card, in clear view, <br />on board the vehicle they are driving at all times. <br />3.8 Complaints <br />CONTRACTOR is required to respond orally or in writing to all rider complaints received from <br />DISTRICT or from CherryLift program participants. CONTRACTOR is required to notify DISTRICT of <br />the corrective action that was taken to prevent re-occuRence of the problem. If DISTRICT requests a <br />written response to a complaint CONTRACTOR must respond in writing within 10 calendar days. <br />Section 4.0 PERSONNEL <br />~ <br />CHERRYLIFT CONTRACT 112 ' AGREEMENT #1296. LIFf <br />