Laserfiche WebLink
JUL.27.20~0 10~40AM FIRSTWORLD NW N0.114 P.8i8 <br />ATTACHMENT 2 <br />PROP~SER SUBMI'rT4i. 4~TERNATE DOCUMENTATION <br />(Replacas docutrwnt~lian included i~ o~igieal full pscket provided by Cisco.) <br />Local Cisco affices and most Cerdf'~ed Patmers do not carry inventory on hand for replacement of <br />defective equqyment. However the SmartN~t mairrtenance (which is induded at no cost for all <br />eligible E-Rate purchase) does indude the fcHowing services and e~edited replacement of <br />F'k~trdware. The District 1t~y a~u choose tv upgrade their SmartNet for an additional oost to inolude <br />same day replacemen# and parts depot services as detaileti below. <br />Sma~tNet maintenartce (provided with ~ quali~ied E-Rate pur~chase for the first year~ includes: <br />Talephone caliback within ono hour by the TAC for all handware, configuration, and <br />soRware pro6lems, from 9:00 a.m. to 5:0~ p.~tt. locel time~ Monday ~+rough Friday, <br />excluding C~sco-observed holidays <br />24hout, 7-day priority 1 a~1d ~ telsphon~ support (per Cisco's definition vt <br />customer-specified problsm p~iorrties) <br />Critical problem es~alatlon <br />Etectronic tneil inquities arld responses . <br />Software updates via CCO or medla, upo~ request <br />One set of now imanuals with each svftware update, or CD documentatien fo~ aach unit <br />undor contract, upon request ~ <br />Registered access to CCO, 24 hours a day, 7 d~ys a w~k <br />Next busine~s-dav_delivr-vo~adVenCe -teD/ecen~enf narl~, providad the request is r~Ceived <br />prlor to 3:OD p.m. local ti~ <br />t)efec#ive parts must be returned to Cisco within t~9n days accarding to Cisco's Return <br />Material Authoriz~tion (RMA) procedure or you will be P~voicad for the replacement parts. <br />SmartNot Upgradas Avalfabie: <br />SmattNet Bx5x4 <br />All features of SmartNet 8x5xNBD, plus a faster tesponse time fot replacement parts <br />Four business-hour response tim~ for advanced replacement patts fram 9:OOam to S:OOpm <br />local time. Monday through Friday, excluding C'isco-observed holidays. <br />5martNet 24x7x4 <br />A!I fea#ures of SmartNst Bx5xNBD~ plus the fastest response time for replacement parts, <br />anytime <br />Four business-hour ~esponse iime for advanced replacement parEs 24 houts a day, 7 days a <br />weel~ including Cisco-abserved hcfiidays. • <br />SmartNet O~site Servicss <br />