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~ inn John Whittington RE: Coul~thopse Square ProJect No. 9742 Ma~ch 25.1998 Page 3 of 3 CUSTOMER SERVICE AND OPERHTIONS Ouc analysis of 1t~terviews with you and you~ staff h~s aisn developed the following bcief prugram af requir~ment~s for the grourx! floor Customer Service and bpera6ans aclivities which ~equire ~ to be focafed next to fhe Bus Transfer Maii. This area oovets twu types of areas: space used tu seroe bus tiding pubtEc and space requit'ed fo~ operatrons and o~erators. 1. Cus#ume~ Service a• 'lndudes waitin9 area to ~ooommodate 100 chalrs and appro~dmaiely 100 standitlg P~~ P~~ f@81~0oms~ ptS~ilCt SeryICC COU11{ef. teiephone infwmabon area and customer servke supetvisors oflxe ~ h. Ueable areg, indudng fact~or for dreulation, ei~ equafs 3T75 sGuare fee.t. 2. O~atio~s and Operator's FaaTrties a. 1nclude office space for operations supervisocs artd secu~ity, a secure room, ~ ope~ator~ Lunch / sreak Roort~ witti lodcecs and vendidg machines. operator's quiet ~outtge~ sfiaff ~est roocr~ janitorial doset, opet~tions atorage, tost aad found storage, caafetendng a~d ~eprographic space. . ~ b. Usabie a~eas, iridudmg fadots for ci~cula~an, equals 2362 square feet. The total programtned atea tor Ctsstomer Servlce and Operations amounls to 6407 square feet, whith is 900 square feet gfeater tha~ the arnour~t refcrsaced "m your repori to SPOC. Qated February 17,1998. Th~s space is essen5at ifthe a~staner~ervice and operatio~ a~eas on the ground floot a~e to work adequately. Alt~hough, we have not modified the design to sf~ovr this, we know where the add~lonal area can~ be obtainad within the confin~s af the cuRer~t design. ~ ~ ~ CONCLUSIOfV The programmed areas refe~enced above l~ave been develoAed using fi~e Fxofessional ~esouroes.at ou~ di~o~-a!. Pa~icuter al~en~on has been ~d to ~esohnng functianal and spatial ineft'icienaes by vbsernng work ~low Pet~ms. irder~+eta~otiships, aod reqcm+ed adjacendes. UVhile applyit~g ger~eraliy aooepted standatds may ~be usefW i~ earty stages of.ple~nin~. lt is et~etrtfy tnore importar~ to sohre fa~o~at and spatia! probler~s • effectively. • .. . i h~ust ~at•tfie above w~) help~yon in your presentaati~on ta SPOC_ ff you have arry questions~ p(ease call. . Si~cere , . • ~ Lodder, A.IA. At~chitect . ; ~ l.,l:al . .