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Marion <br /> County <br /> <br /> OREGON <br />COMMUNITY DEVELOPMENT <br /> DEPARTMENT <br /> <br />(503) 588-5147 <br /> <br />ENFOR(~Ek4ENT <br />(503) 588~5038 <br /> <br />COMh,,IISSIONERS <br />Ra~da[I Franke <br /> <br />Mary ~e~rmin~ <br /> <br />OFFICER <br />Ken Roudybush <br /> <br />October 1, 1993 <br /> <br />Becky L. Davis <br />8212 Davis Ridge Dr. <br />Aumsville, OR 97325 <br /> <br />SUBJECT: YOUR LETTER OF SEPTEMBER 15, 1993 <br /> <br />Dear Mrs. Davis <br /> <br />I have received your letter of September 15, 1993 and <br />after investigating the incident that you described, <br />wanted to respond. <br /> <br />First, let me assure you, that your impression of our <br />customer service as demonstrated by our office staff and <br />field inspectors TOny and John is the image that we work <br />very hard to maintain. <br /> <br />While the regulations that we administer are very rigid <br />and do not allow much latitude in their application, we <br />are committed to maintaining an open, friendly relation- <br />ship with our customers. <br /> <br />Since I was not present when the ~xchange took place, I <br />can only piece together what happened from your letter, <br />my conversation with Mr. Hess, the written file, and <br />several discussions with Lee. There are certainly many <br />areas where things could have been handled better and a <br />more positive outcome achieved. My discussions with Mr. <br />Hess have identified some problems with our current <br />policy of the issuing of septic permits to homeowners, <br />and we will be making some modifications in the future to <br />enhance communication. <br /> <br />I want to express to you my apology for the bad experi- <br />ence you related to me in your letter. I assure you that <br />I hold all my staff accountable for their actions. I <br />also hope that in time you will remember us for the <br />pleasant experiences you had. <br /> <br />Senator Building 220 High Street NE Salem, Oregon 97301.3670 <br /> <br /> <br />